Privacy Policy

1. Introduction

TruHealer.ai (“TruHealer,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truhealer.ai or use our mixed reality medical training platform (collectively, the “Services”).

2. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third parties:

• Account Information: Name, email address, institutional affiliation, and credentials.
• Training Data: Simulation performance metrics, interaction logs, and competency assessments.
• Device & Usage Information: IP address, browser type, operating system, and XR headset telemetry data.
• Communications: Any messages, feedback, or demo requests submitted to us.

3. How We Use Your Information

We use collected information for purposes including:

• Providing, maintaining, and improving our medical simulation platform
• Generating real-time feedback and learning analytics for educators and learners
• Processing demo requests and providing customer support
• Ensuring compliance with healthcare education standards and security policies

4. Information Sharing & Disclosure

We do not sell personal data. We may share information with institutional administrators managing your training curriculum, authorized service providers supporting our infrastructure, or when legally required.

5. Data Security

We implement enterprise-grade technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, or destruction.

6. Your Rights

Depending on your location, you may have rights to access, rectify, or delete your personal data. You can exercise these rights by contacting us.

7. Children’s Privacy

Our services are directed to medical professionals and students over the age of 18. We do not knowingly collect information from children.

8. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions regarding this policy, please email us at hello@truhealer.ai.